Privacy Policy

NOVALUSTRE attaches great importance to the protection of your personal data and is committed to processing it in accordance with the General Data Protection Regulation (GDPR).

Data collected

  • Identification data: last name, first name, email address, delivery postal address
  • Order data: purchase history, payment methods (processed by our payment provider, never stored by us)
  • Browsing data: cookies, IP address

Purposes of processing

  • Order processing and delivery
  • Customer service and returns tracking
  • Marketing communication (only with your consent)
  • Site improvement

Retention period
Your data is kept for the period necessary for the above purposes, and for a maximum of 3 years after your last contact with us, unless there is a legal obligation to retain it for a longer period.

Recipients of the data
Your data is transmitted, strictly as necessary, to our service providers: Shopify (hosting), payment providers, carriers.

Your rights
In accordance with the GDPR, you have the right to access, rectify, erase, restrict, object to and port your data. To exercise these rights, contact us at rousseldany5@gmail.com. You can also lodge a complaint with the CNIL (www.cnil.fr).