Return and Refund Policy

You have 14 calendar days from the date of receipt of your order to exercise your right of withdrawal, without having to provide reasons or pay penalties.

For orders containing several items delivered separately, the period starts from the receipt of the last item.

To be eligible for a return, your item must meet the following conditions:

• The product must be new and unused
• The product must be in its original packaging, intact and undamaged
• All tags and accessories must be present
• The product must show no signs of wear or excessive handling

Non-returnable items: Personalized products, hygiene items (underwear, swimwear), perishable products, and clearance sale items cannot be returned, except in the case of a manufacturing defect.

Return shipping costs are the responsibility of the customer, except in cases of our error (defective item, shipping error) or if required by local legislation.

We recommend using a tracked and insured shipping service, as we cannot be held responsible for packages lost during return shipping.

To initiate a return, please follow these steps:

1. Contact our customer service by email at the address indicated below, specifying your order number and the item(s) concerned
2. You will receive a Return Merchandise Authorization (RMA) number as well as detailed instructions
3. Carefully pack the product in its original packaging
4. Clearly indicate the RMA number on the package
5. Ship the package to the provided return address

Once your return is received and inspected, we will send you an email to notify you of the reception. We will also notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 7 business days of receipt of the return.

Bank processing time: Depending on your bank, it may take an additional 3 to 5 business days for the refund to appear in your account.

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at the email address provided below.

For a size or color exchange, we recommend returning the item for a refund and placing a new order.